Terms and Conditions

CANCELLATION POLICY

Non Refundable Rates

Non refundable rates require 100% pre-payment by the booking time. In case of cancelation, change of date or no show, the deposit will not be refunded.

Flexible Rates

Flexible rates have a free cancellation policy up to 2 days prior the arrival date (48h). In less than 2 days, first night penalty will be charged. In case of no show or early departure, 100% stay will be charged. In the event of no show or early departure, 100% of your stay will be charged to the credit card provided and will be non-refundable.

Credit Card

The credit card provided by the time of booking must be presented at check in time.

The hotel reserves the right to pre-authorize the credit card provided and charge the first night 7 days prior to arrival. If the credit card is not valid, the reservation will be automatically cancelled.

CHILDREN AND EXTRA BED

Cots are free of charge for children up to 2 years.

Children up to 5 years can stay free of charge using the existing bed.

Price extra bed in room 30€ per night, not included in the reservation price.

Extra beds or cots under request are subject to availability. Maximum one extra cot or bed per room.

CHECK IN AND CHECK OUT

Check-in time is 3pm. Check-out time is 12pm.

TAXES

Room rates include 10% VAT.

City tax of 1,32€ per person and night is not included on the rate. Tax is applicable for a maximum of 7 consecutive days. Up to 16 years old are excluded to pay the city tax. City tax will be paid at the moment of the check out.

CHECK IN AND CHECK OUT

Check-in time is 3pm. Check-out time is 12pm.

PETS

Pets are not allowed in all hotel premises. Only guide dogs are accepted.

TAX DATA

MERCER GESTION VILAFRANCA SL

B56828759

Rambla Sant Francesc, 26. 08720 Vilafranca del Penedès (Spain)

Tel. +34 938 174 755

info@casatorneriguell.com

OTHER INFORMATION

The minimum purchase age is 18 years old.

Turisme de Catalunya registration number: HB-004680

PAYMENT AND SECURITY FORMS

When placing the order at MERCER HOTELES, the client can choose the payment method preferred.

Your bank details will be transmitted in a totally secure environment. We do not register this data at any time and it is used only to complete the purchase process. This online website owned by MERCER HOTELES –which is abide by the General Data Protection Regulation (RGPD)- informs cardholders that they are responsible for the transactions.

Our website uses HTTPS (Hypertext Transfer Secure Protocol) with a valid, verified and in force security certificate. (This protocol works from port 443 and uses SSL / TLS-based encryption in order to create an encrypted channel between the client and the server).

Applied security (SSL) is specified, data is introduced on secure page. (SSL is the acronym for Secure Sockets Layer. Protocol for web browsers and servers that allows authentication, encryption and decryption of data sent over the Internet).

Accepted payment methods

Credit / Debit Card

The easiest and fastest way to make your purchase. To manage credit card charges on our website we use the virtual POS platform of Redsys.

Only secured credit cards will be accepted to avoid any possible risk or fraud. Secured cards are associated with security keys and, at the end of the payment, it is transferred to the bank's website, where these keys must be introduced. If you do not have a secure card for online payments, the bank must provide the necessary information and passwords.